1. About CES and these terms
Chandra Ecom Solutions ("CES", "we", "us") operates as a sole proprietorship. The proprietor and business contact details are identified in the Business Details section below. The customer is the individual or business engaging CES for an agreed service. A person accepting for a business must have authority to act for that business.
These terms provide the general framework for CES services, including marketplace onboarding, account management, advertising, catalogue and creative work, reinstatement support, training, and agreed business-support services. The scope of a particular engagement is the scope both parties actually agree.
2. Notice, acceptance and payment methods
Before an engagement is agreed, CES will make these terms, the relevant service conditions and the applicable Cancellation & Refund Policy available to the customer for review. CES will also identify the service, fees, payment requirements and any material scope limitations.
The customer may expressly accept through a recorded website confirmation, an email or message referring to the identified service and terms, or a signed acknowledgement. Any acceptance inferred from conduct must be supported by the circumstances and applicable law. Payment or an instruction to start work may be relevant evidence where the offer and its terms were first communicated to the customer. Where applicable law requires explicit affirmative consent, CES must obtain that consent rather than infer it from conduct.
These arrangements can apply to payment through Razorpay, direct UPI, bank transfer, cash or another mutually agreed method. The payment method does not determine which terms the parties accepted. A third party making payment does not by itself establish that person's authority to accept on behalf of the customer.
Publishing these terms, receiving an enquiry, or booking an introductory call does not by itself establish acceptance of a paid service engagement. CES will not rely solely on a payment to incorporate previously undisclosed conditions. The accepted terms and service reference should be retained with the relevant transaction or engagement records.
3. Service scope and applicable documents
The engagement should identify the selected service, customer/account, deliverables or included quantities, fees and taxes, service period or processing timeline, customer inputs and exclusions. The relevant service-page conditions apply where they were made available and incorporated into the engagement before acceptance. A subsequently issued invoice records agreed charges; it does not by itself introduce new obligations that were not agreed.
An express, mutually accepted service-specific variation takes precedence over a conflicting general term to the extent stated. Other incorporated service conditions, these general terms and the applicable Refund Policy should be read together. Where a material inconsistency remains, CES and the customer should resolve it before payment or the affected work begins. Mandatory legal rights take precedence.
Extra products, revisions, new marketplaces, additional work and other scope changes require agreement on the added scope, fee and timeline before that work is undertaken. A service advertised as free carries no CES professional fee for its stated included scope; separately agreed extras and disclosed third-party charges remain distinct.
4. CES responsibilities and timelines
CES will carry out the agreed work with reasonable care and skill, use the information and permissions supplied for the engagement, communicate material dependencies or delays and seek necessary approvals within the agreed workflow.
CES processing timelines begin when the stated prerequisites, agreed payment where required, complete information and relevant permissions are available. Marketplace or authority review periods are separate from CES preparation or submission timelines. CES will inform the customer of a material delay affecting its own commitments and discuss a reasonable revised plan; this does not remove remedies available under the agreed terms or law.
5. Customer responsibilities and account access
Customers must provide accurate and lawful business, product, licensing, brand and supplier information; genuine supporting documents; necessary permissions; timely decisions; and the inputs identified in their service scope. Customers remain responsible for their products, inventory, fulfilment, taxes and business decisions except to the extent a specific task has been expressly included in CES's scope.
CES does not accept instructions to fabricate invoices, make false representations, manipulate ratings or reviews, or otherwise breach law or marketplace policy. CES may decline or suspend unlawful work.
Where available, account access should use the platform's approved user-permission system with access appropriate to the agreed work. Customers must not send banking passwords, card/UPI PINs, CVV or marketplace login OTPs through the website or chat. Any CES email-verification code is for the CES verification flow only. Access and authorisations should be reviewed at service closure.
6. Fees, taxes and third-party expenses
Service fees, applicable taxes, advance-payment requirements, billing periods and any renewal conditions are those disclosed and accepted for the engagement. The customer should use the correct service or invoice reference for direct payments. A transfer screenshot alone is not confirmation that funds have been received and matched.
Marketplace fees, advertising budgets, government charges, transport, licences and other third-party expenses are separate unless expressly included. Any amount CES is authorised to collect or spend on the customer's behalf must be identified in the agreed scope. Paying a CES professional fee does not itself fund the customer's advertising account.
Overdue payment or missing material inputs may justify pausing the affected work after appropriate notice, subject to the engagement and law. No automatic recurring debit or renewal is authorised merely by accepting these general terms; the applicable renewal arrangement must be separately disclosed and agreed.
7. Cancellation and refunds
Cancellation requests should be sent to info@chandraecomsolutions.com with the service or payment reference. Entitlement depends on the applicable service conditions and the Cancellation & Refund Policy made available for that engagement, subject to mandatory law.
The applicable refund conditions must be explained before acceptance. These general terms do not create a new blanket non-refundable rule or remove a specific refund commitment CES has agreed to provide. CES-initiated closure, partially completed work and third-party expenditure will be addressed under the accepted conditions and applicable law. Tax treatment and any required adjustments must follow applicable law.
8. Marketplace and authority decisions
CES provides professional assistance within the agreed scope. Marketplaces, advertising platforms, government departments and registries control their own eligibility, moderation, verification, account, registration and approval decisions.
CES does not promise a particular sales level, ranking, Buy Box, advertising return, account reinstatement, registration outcome or approval date unless an express, lawful and specific commitment has been agreed. Any examples or past results must not be understood as a guaranteed outcome for another customer. An absence of guaranteed outcomes does not excuse CES from performing the work it has agreed to carry out with reasonable care and skill.
9. Confidentiality, data and materials
Each party should protect non-public business information received for the engagement and use it only for the agreed work or another lawful, agreed purpose. Necessary disclosure may be made to authorised personnel, agreed service partners or authorities, with appropriate safeguards. This obligation does not prevent a lawful required disclosure or apply to information that is lawfully public or independently obtained.
Personal-data handling is described in the Privacy Policy and remains subject to applicable law. Acceptance of a service engagement does not itself provide unrestricted consent for marketing or unrelated use of customer information.
Customers retain rights in their own source materials and must have permission to provide them. Ownership or usage rights in commissioned deliverables, third-party assets and CES's pre-existing materials should be stated in the agreed service scope; these terms do not promise a transfer of third-party rights CES cannot grant. CES branding and website materials may not be reproduced without appropriate permission or another lawful basis.
10. Service closure and events outside reasonable control
Either party may end an engagement as permitted by the accepted service conditions and law. Material breach, non-payment, unlawful instructions or missing essential cooperation may justify suspension or termination. Where lawful and practicable, the affected party should receive notice and a reasonable opportunity to address a remediable issue.
At closure, the parties should confirm outstanding work, payments or refunds, relevant handover and access removal. Responsibility for the status and funding of active advertising campaigns must follow the accepted service conditions and any agreed handover. Closure does not automatically cancel third-party subscriptions, marketplace activity or commitments.
Where an event outside a party's reasonable control affects performance, the affected party should notify the other, take reasonable steps to reduce disruption and discuss the remaining work. Such an event does not automatically forfeit fees or remove mandatory rights.
11. Responsibility and legal rights
Responsibility for a loss depends on the agreed obligations, the cause of the loss and applicable law. CES is not responsible for loss caused solely by an independent platform decision, third-party outage or incorrect customer information for which CES is not responsible. These terms do not exclude responsibility that cannot lawfully be excluded, or excuse CES's own actionable breach, fraud or negligence.
Nothing in these terms removes a customer's non-waivable consumer rights or other statutory remedies. No arbitrary claim deadline, mandatory arbitration requirement or numerical liability cap is created by these general terms.
12. Questions, complaints and disputes
Please contact the Grievance Officer at info@chandraecomsolutions.com or +91-9369177358 with the service reference and details of the issue so CES can investigate and seek a practical resolution. The Grievance Officer's name, designation and correspondence address appear in Business Details below.
Where the Consumer Protection (E-Commerce) Rules, 2020 apply, CES will acknowledge receipt of a consumer complaint within 48 hours and redress it within one month from receipt, subject to any stricter applicable legal requirement. Complaint handling does not guarantee a particular marketplace or authority decision.
The parties are encouraged to try to resolve disagreements directly. This is not a compulsory waiting period before seeking urgent relief, meeting a legal filing deadline or using an available statutory forum.
13. Governing law and jurisdiction
These terms and accepted CES service engagements are governed by the laws of India. Subject to mandatory law and any express, mutually accepted lawful service-specific arrangement, courts at Lucknow, Uttar Pradesh that otherwise have jurisdiction shall have exclusive jurisdiction over civil contractual disputes arising from the engagement.
This provision does not confer jurisdiction on a court that otherwise lacks it. It does not restrict rights to approach a competent consumer commission, statutory tribunal, regulator, criminal authority or a court exercising jurisdiction that cannot lawfully be excluded by contract.
14. Updates and website use
CES may publish an updated version with its effective date and keep a record of earlier versions. A website update does not automatically alter an existing engagement. A change to an existing contract requires the agreement or other lawful basis needed for that change. For a new engagement or renewal, the applicable updated terms must be made available and accepted as required.
Do not use the website for fraud, abuse, infringement, unauthorised access or interference with its operation. General website descriptions and tools provide information; the service actually purchased is the service the parties agree. Third-party websites and services have their own applicable terms.
15. Business Details & Contact
Service provider: Amit Swaroop, sole proprietor, trading as Chandra Ecom Solutions
Grievance Officer: The service provider named above; designation: Proprietor and Grievance Officer. The address, email and phone below apply to both customer support and grievances.
Address: 1/296 Vikas Nagar, Sector 1, Near Lekhraj Panna, Opp. Baadal Apartment, Lucknow, Uttar Pradesh 226022
Email: info@chandraecomsolutions.com
Phone: +91-9369177358
Business hours: Monday–Friday 10:00 AM–7:00 PM; Saturday 10:00 AM–2:00 PM; Sunday closed, India time.