Frequently Asked Questions

Chandra Ecom Solutions operates from Vikas Nagar, Lucknow, Uttar Pradesh and provides Amazon seller services to businesses across India.

Yes. Most CES consulting, account, catalogue, advertising, training and appeal-support services can be delivered remotely across India.

Share your requirement through the contact form, phone, email or WhatsApp. CES reviews the need, confirms the appropriate service scope and explains the next step before work begins.

No. Do not share passwords or OTPs. Where account access is required, use Amazon-supported user permissions or another approved access method.

No. Marketplace results and platform decisions depend on Amazon systems, seller operations, competition, demand and other factors. CES provides professional support but cannot guarantee a specific platform outcome.

It is designed for new sellers, offline businesses moving online, brands preparing their first Amazon launch and existing accounts that still need setup or launch-readiness support.

Yes. CES currently offers Seller Onboarding with a ₹0 professional service fee. The offer includes up to 100 Brand Listings and 3 Months Account Management within the stated scope; work outside that scope may be quoted separately.

Requirements can include PAN, bank information, GST details where applicable, pickup/business address, product information, brand details and any category-specific documents Amazon requires.

Basic listing readiness can be included in the onboarding scope. Detailed listing creation, optimization or larger catalogue work may be handled under Product Listing & Cataloguing.

Guidance can be provided where relevant, but Amazon independently controls GTIN exemptions, category approvals, Brand Registry and related eligibility decisions.

No. CES assists with preparation and process guidance, while Amazon makes all final approval and eligibility decisions.

Yes. Seller onboarding support can be delivered remotely to sellers across India.

Existing listing edits, up to 50 new listings per month, advertising management with weekly optimisation, Account Health and Seller Central operations, suspension appeals and reinstatement support are included. You receive one monthly performance report; a monthly review call is optional.

The slab is based on previous-month sales before returns: up to ₹2 lakh: ₹5,000 + GST; above ₹2 lakh–₹4 lakh: ₹6,000 + GST; above ₹4 lakh–₹10 lakh: ₹7,000 + GST; above ₹10 lakh–₹15 lakh: ₹8,000 + GST. Above ₹15 lakh before returns, the fee is 1% of sales after deducting returns, plus GST, with no minimum.

If sales before returns exceeded ₹15 lakh, the 1% rule still applies to sales after returns. For example, ₹16 lakh before returns and ₹14 lakh after returns means ₹14,000 + GST; the account does not move to the ₹8,000 slab.

Only new account-management clients qualify. Pay two months’ fees plus GST in advance and receive the third month’s account-management service free. The starting monthly fee remains fixed during all three months even if the sales slab changes. Separately charged work and seller-paid expenses remain payable.

Up to 50 new listings per month are included. Each additional listing costs ₹20 + GST.

Yes. Amazon advertising management and weekly campaign review and optimisation are included. Amazon advertising spend is paid separately by the seller.

You receive one performance report each month. A monthly review call is optional.

These are charged separately: A+ Content creation, Brand Store creation and design, product images, banners and other creative designs.

Yes. Suspension appeals and reinstatement support are included in Account Management. The seller must provide genuine documents and cooperate with the case review. Amazon makes the final reinstatement decision; no outcome is guaranteed.

The seller provides inventory, fulfilment, packaging, product quality, accurate information and supporting documents, and remains responsible for legal/category compliance.

Services may be paused if an invoice remains unpaid beyond the applicable payment period. Outstanding amounts remain payable under the agreed billing terms.

It is structured support for an accessible seller account where selling activity became inactive, dormant or paused and the business now needs operational preparation before selling resumes.

CES currently offers Account Re-Start with a ₹0 professional service fee. The service is for active and accessible seller accounts that need to resume selling; suspended or deactivated accounts requiring an appeal are handled under Seller Reinstatement.

Yes. CES currently offers the Re-Start service with a ₹0 professional service fee. It includes up to 100 Brand Listings and 3 Months Account Management within the stated scope. Additional work outside the included scope may be quoted separately.

No. Re-Start is for an accessible account that needs to restart operations. Reinstatement is for suspension, deactivation or another enforcement issue that requires an appeal or corrective response.

We can review Account Health, catalogue status, inactive or suppressed listings, inventory, fulfilment readiness, pricing, offers and previous advertising activity before building a restart plan.

Yes. A restart plan can prioritize products that are operationally ready and commercially suitable instead of switching the entire catalogue back on at once.

We review historical campaigns first. Depending on relevance and performance, they may be restarted, modified, paused or replaced with a new structure.

Fulfilment readiness can be reviewed as part of the restart assessment, including stock availability and whether MFN/FBA operations are ready for renewed demand.

No. The service prepares the account for a structured restart, but sales depend on product demand, competition, price, stock, delivery, listing quality, customer trust and advertising performance.

It is a monthly service for active Amazon seller accounts that need Account Health monitoring plus practical Seller Central operational support. Advertising and promotional campaign management are excluded.

The approved fee is ₹7,000 + GST per month.

Within the agreed workload and scope, CES can monitor Account Health and policy notifications, support Seller Central operations, work on new listings, review enforcement notices, help with appeals/case responses and follow up important account issues.

No. Advertising and promotional campaign management are not included in Account Health Management. Amazon Advertising or Complete Account Management may be more suitable if ad management is required.

An account that is already suspended or deactivated and needs reinstatement work is normally handled under the separate Seller Reinstatement service.

If a suspension or appeal issue arises during the active Account Health Management engagement, CES can support the appeal/case work within the active agreed scope.

No. Amazon controls policy enforcement and account decisions, while seller operations and product compliance also affect Account Health.

Support can include account suspensions, deactivations, policy issues, performance problems, authenticity/document requests, intellectual-property complaints, verification matters and listing-level enforcement depending on the case.

Yes, where a Plan of Action is appropriate. It should be specific to the actual issue and address root cause, corrective actions and preventive measures rather than using a generic template.

Depending on the case, relevant records may include invoices, supplier details, authorization letters, identity/business documents, product or packaging photographs, tracking information, compliance documents and previous Amazon correspondence.

No. Amazon independently makes reinstatement decisions. CES provides case analysis, document guidance and appeal support.

Amazon does not provide one universal response timeline. The time depends on the enforcement reason, evidence required and Amazon review process.

The current professional service fee is ₹5,000 + GST, subject to the written case scope and service terms.

The service period is up to 45 days. If the account remains unreinstated at the end of the applicable service period, 50% of the professional service fee may be refundable subject to the written conditions, seller cooperation and scope limitations. GST is non-refundable.

Coordinate all submissions with the CES team during the engagement so duplicate or contradictory appeals are avoided.

Depending on eligibility and strategy, support can include Sponsored Products, Sponsored Brands, Sponsored Display and video advertising.

Yes. We can review current campaign structure, targeting, search terms, spend, sales, bids, budgets and placement performance before deciding what should be retained, changed or rebuilt.

Yes. Campaign planning can use keyword/search-term research, competitor product targeting, category targeting and own-ASIN defensive opportunities based on the product and account strategy.

Depending on scope, optimization can include bid changes, budget allocation, placement review, search-term harvesting, negative targeting, campaign restructuring and scaling of proven targets.

No. Amazon advertising spend is funded separately by the seller and paid through Amazon advertising systems.

Video advertising can be used where the account, brand and campaign type are eligible and a suitable video asset is available or separately produced.

These metrics can guide optimization alongside conversion rate, CPC, CTR, total sales, inventory and product economics. The most relevant targets depend on the seller objective and margins.

No. Advertising outcomes also depend on listing quality, price, reviews, competition, demand, stock, fulfilment and Amazon marketplace systems.

1–20 listings: ₹1,000 + GST total; 21–50 listings: ₹50 + GST per SKU; 51–100 listings: ₹25 + GST per SKU; 101 or more listings: ₹15 + GST per SKU.

The count is based on the product/SKU submissions included in the agreed scope. Variation structures and catalogue complexity are reviewed before final confirmation.

Variation work can require multiple child SKUs and additional catalogue handling. CES confirms the applicable count and scope before work begins.

Accurate product data, mandatory category information, MRP/legal details where applicable, images/source files and existing ASIN/variation context are normally required.

Yes. Existing listings can be reviewed for title, bullet points, descriptions, search terms, attributes and catalogue structure.

Image creation or editing is included only when it is specifically part of the agreed project scope.

No. Listing quality is one factor; pricing, stock, delivery, reviews, competition and advertising also affect visibility and conversion.

The current Silver and Gold pricing applies to Proprietor / Individual applicants filing trademarks in India. Partnership, LLP, Company, Startup or other entity types can contact CES for a custom quote.

A Word Mark is filed for the brand name or wording itself, while a Logo / Device Mark protects the specific visual logo or device representation submitted with the application. CES can support either type under the standard plan pricing.

Yes. Both plans include a preliminary pre-filing trademark search / availability check and trademark class identification. The search is preliminary and does not guarantee acceptance or registration.

CES aims to prepare and file the application within 1–2 working days after complete documents and payment are received. This filing turnaround is separate from the overall Trade Marks Registry processing timeline.

There is no fixed registration timeline that CES can guarantee. Overall timing depends on Trade Marks Registry examination and may be extended by objections, hearings, opposition or other Registry actions.

Silver includes one standard objection / examination reply per application. Any further reply, hearing or additional Registry/government-side query is chargeable separately.

Gold includes standard objection replies, hearings arising from the application and standard Trademark Registry / government-side queries. Third-party opposition, rectification, court matters and other separate legal proceedings are excluded and quoted separately if required.

CES shares the application acknowledgement / filing receipt and trademark application number. The customer can then track the application status, while objection or Registry-query work is handled according to the selected plan.

The ™ symbol can be used to indicate a claimed trademark. The ® symbol should only be used once the trademark is actually registered.

No. Trademark filing / registration and Amazon Brand Registry are separate processes. Amazon independently determines Brand Registry eligibility and approval. CES can provide Brand Registry assistance as a separate service when the trademark reaches an eligible stage.

The Trademark Registration service fee is non-refundable once the application process has started.

This CES service is designed for e-commerce marketplace sellers who need GST registration, APOB addition or a VPOB address for marketplace fulfilment requirements.

Standalone GST Registration is ₹1,999 + GST and is available across India. The service includes initial filing, standard SCN/query reply support, resubmission and reapplication for the same case where reasonably required.

No. GST registration and amendments are subject to GST Department verification, applicant documents and the authority’s final decision. CES provides filing and process support but cannot guarantee approval.

Standalone APOB Addition is ₹1,999 + GST per APOB. It is available across India and up to four standalone APOB additions can be handled in one go.

The VPOB + APOB package is valid for 11 months. Renewal after that period is charged at the then-current CES price.

Yes. APOB additions for marketplace fulfilment are included in the VPOB + APOB package without a stated numeric cap.

It includes Rent Agreement, GST PPOB registration filing/support, APOB additions, Authorized Representative, Dedicated Desk, Compliance Management, Document Mailing and ongoing post-registration support for VPOB-related matters.

The typical target for VPOB document / Rent Agreement setup is 2–3 working days after complete documents and payment. GST approval has a separate government-controlled timeline.

The service is intended for GST/business compliance and e-commerce marketplace fulfilment setup. It is not marketed as a regular physical office for daily working.

CES first checks address availability for the required state. Payment is requested only after the availability and service requirement are confirmed.

The fee is non-refundable once the process has started.

A+ Content uses enhanced modules to present product benefits, brand information, imagery and comparison content on eligible product detail pages.

Amazon controls eligibility, commonly through Brand Registry or another eligible brand program.

The current charge is ₹600 + GST per SKU.

Depending on scope, it can include module planning, benefit-led copy, content hierarchy, comparison structure, creative direction and submission support.

CES prepares the graphical content and visual creatives required for the agreed A+ Content scope. The seller provides accurate product information, logos, brand assets and suitable source product images or materials.

Up to two reasonable revisions are included within the original agreed brief.

No. Amazon independently controls eligibility, moderation and final publication.

Amazon controls Store eligibility. Eligibility commonly depends on applicable brand enrollment/Brand Registry requirements.

Brand Store creation starts from ₹7,000 + GST. Final pricing depends on page count, categories, product structure and creative requirements.

It can include Store architecture, page hierarchy, category/product grouping, navigation, banner/content placement planning and publishing support where eligible.

Yes. Existing Stores can be reviewed for navigation, category flow, product placement, content hierarchy and visual consistency.

CES prepares the graphical content, banners and visual creatives required for the agreed Brand Store scope. The seller provides accurate brand information, logos, product details and suitable source product images or materials.

The page count is confirmed in the quotation because pricing starts from ₹7,000 + GST and increases with structure and creative complexity.

No. Amazon controls Store eligibility, moderation and final publication.

Yes. The current Seller Training service is online only.

The standard dedicated training session is scheduled on Saturday, subject to confirmed availability.

The standard session is up to 2 hours.

The standard session fee covers one participant.

The current fee is ₹4,000 + GST per session for one participant.

No. Supplied notes/course materials and a session recording are not included in the standard training service.

Yes. Ongoing training-related doubt support is available for the same participant.

Yes. The agreed training topics can be tailored to the participant’s relevant Seller Central and marketplace questions before the session.

No. SmartBiz is a separate ecommerce-store offering. Current features and eligibility should be checked before setup.

Support can include storefront structure, product organization, domain/branding guidance, payment/shipping setup guidance where available and dashboard onboarding.

Pricing is quoted according to catalogue size, storefront structure, domain/content work and current platform requirements.

Only if specifically included in the quotation. External charges normally remain separate.

No. Platform eligibility, features and approvals are controlled by SmartBiz/Amazon, and sales depend on the store, traffic and commercial factors.

Yes. SmartBiz features, integrations, documentation and fees can change over time.

No. The CES Amazon India Fee Calculator provides an estimate based on the category, selling price, fulfilment method, weight and other inputs you enter. Actual Amazon charges can vary by the exact ASIN category, programme eligibility, account-level adjustments, dimensions, delivery zone and other Amazon rules.

Some Amazon India fee categories and selling-price slabs can legitimately have a 0% referral fee. The calculator applies the configured category and price slab, but sellers should confirm the exact category and current fee treatment in Seller Central.

Estimated receivable is the amount left after the Amazon charges estimated by the calculator. It is not the same as profit and does not automatically deduct product cost, advertising, returns, TDS/TCS or other seller expenses unless the relevant optional costs are entered.

Find Selling Price reverse-calculates a suggested minimum selling price designed to reach the desired receivable after the estimated Amazon fees and any seller costs entered in the calculator.

For confirmed services, the Pay Online page provides Razorpay checkout. Direct UPI or bank transfer may also be used when CES has confirmed the amount and payment method.

Unless a page explicitly says otherwise, service prices shown as “+ GST” exclude the applicable GST, which is added to the invoice.

Enter the exact final payable amount confirmed by CES, including GST where applicable. Do not add GST again if the confirmed amount already includes it.

The Pay Online form creates a Razorpay order and payment credentials are handled through Razorpay Checkout. Never send card PINs, UPI PINs, OTPs or payment passwords to CES.

Keep the Razorpay payment ID or bank/UPI transaction reference after payment. CES can use that reference for reconciliation.

No. Amazon ad spend and other marketplace/platform charges are separate unless a written quotation explicitly states otherwise.