Using Our Website
By accessing or using our website, you agree to the terms outlined in this policy. If you do not agree, please do not use our services.
Information We Collect: Personal Information
When you contact us, sign up for services, or engage with our business, we may collect:
- Name
- Email address
- Phone number
- Company name
- Billing details (for paid services)
- Trademark enquiry details such as proposed brand / trademark name, application type, business name, product or service description, preferred plan and GST availability where provided
Information We Collect: Non-Personal Information
We may collect non-personal data through automated means, including:
- IP address
- Browser type and version
- Pages visited and time spent on the site
- Referring website links
- Device type (mobile, desktop, etc.)
CES AI Assistant & Chat Data
When you use the CES AI Assistant, the message you submit and a limited amount of recent conversation context are sent to the configured AI service so a reply can be generated. The chatbot is intended for CES service information and enquiries, not for sharing passwords, OTPs, card/UPI PINs, Seller Central login credentials or unnecessary sensitive personal data.
The current CES chatbot keeps recent conversation context in the visitor’s browser for the active chat and does not intentionally save the chat message text as a WordPress conversation record. Starting a new conversation or reloading the page clears that browser-side conversation context.
For abuse prevention, the website creates a salted one-way hash from the connecting IP address and uses it only as a short-lived rate-limit key, currently for about one minute. Chat requests are sent to the configured AI service with response storage disabled by the CES integration. CES does not use the chatbot to ask for banking passwords or authentication credentials. Use the Contact or WhatsApp options for case-specific human assistance when needed.
How We Use Your Information
We use collected data to:
- Provide and manage our services
- Respond to inquiries and customer support requests
- Improve website functionality and user experience
- Process transactions and manage payments (if applicable)
- Send newsletters, updates, or promotional content (with opt-out options)
- Prevent fraudulent activities and ensure website security
Data Security
We implement industry-standard security measures to protect your information. However, no method of data transmission over the internet is 100% secure. Please take necessary precautions when sharing sensitive data.
Your Rights and Choices
Depending on your location, you may have the following rights:
- Access & Correction: You can request access to your personal information or request corrections.
- Data Deletion: You can request that we delete your personal data, subject to legal obligations.
- Marketing Preferences: You can opt out of receiving marketing emails by clicking “Unsubscribe” in any email we send.
- Cookies Management: Adjust your browser settings to block cookies if preferred.
For privacy-related requests, please contact us at info@chandraecomsolutions.com.
Third-Party Links
Our website may contain links to external websites. We are not responsible for the privacy practices of third-party sites. Please review their policies before sharing information.
Changes to This Privacy Policy
We may update this policy from time to time. Changes will be posted on this page with an updated “Last Updated” date. We encourage you to review this policy periodically.
Contact Us
If you have questions about this Privacy Policy or how we handle your data, please contact us:
Email: info@chandraecomsolutions.com