Cancellation & Refund Policy
Cancellation & Refund Policy
Cancellation Policy
A. Service Cancellation by the Client
Clients may cancel services by submitting a written request via email to info@chandraecomsolutions.com.
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Cancellation requests must be submitted at least 7 Days before the service start date.
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If the service has already started, cancellation may not be possible, and no refund will be issued.
B. Cancellation by Chandra Ecom Solutions
We reserve the right to cancel a service in the following situations:
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Non-payment or delayed payment beyond the due date.
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Violation of our Terms & Conditions or engagement in fraudulent activity.
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Circumstances beyond our control (e.g., legal restrictions, system failures).
If we cancel a service for any reason not related to a violation of our Terms, a partial or full refund may be issued based on the work completed.
Refund Policy
Refund eligibility depends on the type of service and its progress at the time of the request.
A. Non-Refundable Services
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Customized service packages (once work has commenced).
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One-time setup fees or consultation fees (non-refundable once the session/service is completed).
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Advertising and PPC management fees (since ad budgets are spent and non-reversible).
B. Refundable Services
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If a cancellation request is made before work has started, a full refund will be processed.
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If work has partially started, a prorated refund may be considered based on work completed.
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If a technical issue on our end prevents service delivery, a full refund may be issued.
C. Refund Processing Time
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Approved refunds will be processed within 45 business days via the original payment method.
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Refund status updates will be communicated via email.
Chargeback & Dispute Policy
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If a client initiates an unauthorized chargeback or dispute without contacting us first, we reserve the right to take legal action.
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If a refund is approved, the client must cancel the dispute before processing the refund.
Contact for Cancellation & Refund Requests
For any cancellation or refund inquiries, please contact us: