Cancellation by the Client
- Cancellation requests should be submitted in writing to info@chandraecomsolutions.com.
- Where a service has not started, eligibility for a refund will be reviewed according to the applicable service terms.
- Once customized work has started, cancellation or refund may be restricted because time and resources have already been committed.
Cancellation by Chandra Ecom Solutions
We may suspend or cancel services for non-payment, material breach of service terms, fraudulent activity, legal restrictions or circumstances that make delivery impracticable. Where cancellation is initiated by CES for reasons unrelated to a client breach, any refund will be assessed based on work completed and the applicable agreement.
Non-Refundable Items
- Customized service work after commencement, unless otherwise agreed in writing.
- Completed consultation or training sessions.
- Advertising spend charged by marketplace or advertising platforms.
- Work already delivered or completed within the agreed scope.
Advertising Spend
Advertising budgets are spent through marketplace or advertising platforms and normally cannot be reversed after delivery. Advertising performance varies and is affected by competition, product demand, pricing, listing quality, inventory, reviews and platform systems.
Reinstatement-Specific Terms
For the current Seller Reinstatement service, the applicable service period is up to 45 days. Where the written engagement provides for a 50% professional-fee refund if the account remains unreinstated at the end of that period, eligibility remains subject to the stated cooperation, scope and information-access conditions. Any eligible refund applies to the professional service fee only; GST is non-refundable. Amazon makes all final account decisions.
Trademark Registration-Specific Terms
Trademark Registration fees are non-refundable once the trademark application process has started. Registry examination, objections, hearings, opposition and final registration decisions are controlled by the Trade Marks Registry and applicable authorities. Third-party opposition, rectification, court matters and separate legal proceedings are outside the standard Silver/Gold plans unless separately quoted.
Virtual Office / VPOB-Specific Terms
Virtual Office / VPOB service fees are non-refundable once the process has started. VPOB availability is confirmed before payment. GST registration, PPOB/APOB amendments and other government outcomes remain subject to the applicable authority and are not guaranteed by CES. The standard VPOB package is valid for 11 months and renews at the then-current CES price.
Flipkart Paid Services
Flipkart Seller Onboarding costs ₹5,000 + GST, payable 100% in advance. If Flipkart rejects account registration/verification despite complete, correct seller documents, 50% of the CES professional service fee is refundable. A rejection arising from incorrect or incomplete seller documents is not refundable.
Seller-requested cancellation of Flipkart onboarding or standalone product listing after advance payment is non-refundable, even if work has not started. Flipkart Account Management costs ₹5,000 + GST per month paid in advance; cancellation during the paid cycle carries no pro-rata refund. The service ends at the end of the paid cycle if not renewed. All marketplace charges and seller-funded ads are separate.
Meesho Paid Services
Meesho Seller Onboarding costs ₹5,000 + GST in advance, includes 30 SKU listings and one month of defined support. A conditional 50% CES service-fee refund is available if platform registration/verification is rejected despite complete, accurate seller documents. Seller cancellation after payment is non-refundable. Standalone Meesho Product Listing & Cataloguing is paid 100% in advance and seller-requested cancellation is non-refundable.
Meesho advertising support applies only to eligible sellers; the seller pays all ad spend separately. Inventory and price changes and seller-performance monitoring are excluded from the included Meesho support.
Blinkit Onboarding
CES Blinkit onboarding costs ₹10,000 + GST, payable 100% in advance. Up to 20 product SKUs and the first inventory shipment and inwarding support are included. If Blinkit fully rejects registration or the relevant product/category approval despite complete, correct seller documents, 50% of the CES professional fee is refundable. No refund applies if at least some submitted SKUs are approved, if seller documents are deficient, or if the seller cancels the service after payment.
Blinkit platform charges, licences, physical stock preparation and transportation remain the seller’s responsibility. First shipment coordination stays pending if the seller delays preparing stock. Platform approval timing and outcomes are not guaranteed.
Refund Processing
Approved refunds are processed to the original payment method or another mutually agreed method after eligibility is confirmed in writing. Eligible refunds are usually processed within 3 business days and may take up to 7 business days. Banking or payment-provider settlement time may be additional.
Governing Law & Jurisdiction
This policy is governed by the laws of India. Service agreements may specify applicable jurisdiction, including courts in Lucknow, Uttar Pradesh, where legally valid.
Contact for Refund Requests
Send cancellation or refund requests to info@chandraecomsolutions.com with the invoice or service reference and a brief explanation of the request.