Cancellation & Refund Policy
Cancellation & Refund Policy
Cancellation Policy
A. Service Cancellation by the Client
Clients may cancel services by submitting a written request via email to info@chandraecomsolutions.com.
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Cancellation requests must be submitted at least 7 Days before the service start date.
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If the service has already started, cancellation may not be possible, and no refund will be issued.
B. Cancellation by Chandra Ecom Solutions
We reserve the right to cancel a service in the following situations:
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Non-payment or delayed payment beyond the due date.
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Violation of our Terms & Conditions or engagement in fraudulent activity.
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Circumstances beyond our control (e.g., legal restrictions, system failures).
If we cancel a service for any reason not related to a violation of our Terms, a partial or full refund may be issued based on the work completed.
Refund Policy
Refund eligibility depends on the type of service and its progress at the time of the request.
A. Non-Refundable Services
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Customized service packages (once work has commenced).
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One-time setup fees or consultation fees (non-refundable once the session/service is completed).
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Advertising and PPC management fees (including ad budgets) are strictly non-refundable, given that ad spend is irreversible once executed.
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Once a budget is allocated and campaign work begins, refunds will not be entertained, even if performance is lower than expected or malfunction occurs.
B. Ad Spend & Service Fee Policy
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All advertising budgets, campaign spends, and service fees allocated by the client or on behalf of the client are strictly non-refundable and non-adjustable, regardless of performance, technical issues, or client dissatisfaction.
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Clients are responsible for monitoring their own ad spend and performance metrics through Amazon Seller Central or relevant ad platforms.
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Chandra Ecom Solutions acts purely as a campaign management facilitator; ad spend execution is controlled by the advertising platform, not by us.
C. Refundable Services
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If a cancellation request is made before work has started, a full refund will be processed.
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If work has partially started, a prorated refund may be considered based on work completed.
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If a technical issue on our end prevents service delivery, a full refund may be issued.
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Partial refunds, when eligible, will be prorated strictly based on confirmed deliverables completed and at our sole discretion, after verifying the value of the work done.
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Refunds will not be issued for performance fluctuations, timing delays, or marketplace algorithm changes that are beyond our control.
D. Refund Processing Time
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Approved refunds will be processed within 7–10 business days via the original payment method. Additional processing days may be incurred by the bank or payment gateway.
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Refund status updates will be communicated via email.
Chargeback & Dispute Policy
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If a client initiates an unauthorized chargeback or dispute without contacting us first, we reserve the right to take legal action.
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If a refund is approved, the client must cancel the dispute before processing the refund.
Governing Law & Jurisdiction
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This Cancellation & Refund Policy, and any dispute or claim arising out of or in connection with it or our services, shall be governed by the laws of India.
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All legal proceedings arising from this policy or related services shall be subject to the exclusive jurisdiction of the courts located in Lucknow, Uttar Pradesh, India, and both parties irrevocably submit to such jurisdiction.
Contact for Cancellation & Refund Requests
For any cancellation or refund queries, please contact us at:
Email: info@chandraecomsolutions.com
We aim to respond to all requests within 48 business hours.